Novel Coronavirus (COVID-19) Information

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COVID-19 Frequently Asked Questions

• Cleveland Public Library produces personal protective equipment for CMHA
• CMHA COVID-19 Update - March 24, 2020
• CMHA COVID-19 Update - March 19, 2020

CMHA will continue to provide the following services:

• Receive phone calls with questions or concerns
• Receive and respond to emails
• Property Maintenance will respond to emergency work orders (including, but not limited to: no heat, no water, no gas, fires, carbon monoxide alarms, floods) together with priority work orders (such as plumbing leaks, entry door lock repairs, appliance replacements, stop-ups, environmental issues, air conditioning issues, and electrical)
• Provide pest control in units, as needed and outside and common areas
• Trash removal
• Review requests for emergency transfers/moves
• Review requests for reasonable accommodations
• Extend existing repayment agreements
• Complete recertifications by telephone or drop boxes, or extend recertification deadlines, as needed
• Accept by telephone or drop boxes interims based on change of income
• Accept notices of termination of lease by email or by calling the Management Office
• Rent payments can be made either online at www.cmha.net, through the pay by phone system 1-855-683-4213, Direct Deposit or at the Management Office or at a lockbox located in the lobby of CMHA’s Main Campus. 

Until further notice, CMHA’s Executive Leadership Team will implement the following precautions to protect its residents: 

Residents are encouraged to call their Management office and to visit CMHA’s website at www.cmha.net or follow CMHA’s Facebook and Twitter accounts. 

CMHA CARES about the health of our residents, our employees and the community.  We are all dealing with this unique situation together and together we will get through this. We will continue to provide updates as information becomes available.

CMHA has a secure document drop box in the vestibule area inside the main entrance doorway at the CMHA Administrative Campus at 8120 Kinsman Road, Cleveland, Ohio 44104. There is a sign on the wall that identifies the drop box. View commonly used forms. The vestibule will be open during the hours of 8 a.m. to 5 p.m. weekdays.

CMHA will continue to provide the following services:

• Process requests for voucher extension requests
• Process requests for informal reviews
• Review hearing requests
• Review requests for emergency transfers/moves
• Review requests for reasonable accommodations
• Complete recertifications by telephone or drop boxes, or extend recertification deadlines, as needed
• Update addresses/phone numbers
• Review Family Self Sufficiency program applications
• Cancel port requests
• Interims based on change of income will be accepted for processing by phone
• HAP Payments will continue to be made to landlords as regularly scheduled

Additional contact information:

• Voucher or Voucher Extension Requests: voucherextensions@cmha.net
• RFTA Submissions: rfta@cmha.net
• Inspection Issues: inspections@cmha.net

Participants and landlords are encouraged to call the Client Information Center at 216-431-1471, press 1, for the latest information and to visit CMHA’s website at cmha.net or follow CMHA’s Facebook and Twitter account

CMHA CARES about the health of our participants, landlords and the community.  We are all dealing with this unique situation together and together we will get through this. We will continue to provide updates as information becomes available. 

The Cuyahoga Metropolitan Housing Authority (CMHA) continues to prioritize the health and safety of our communities and wants to ensure the well-being of all our participants, landlords and the community.

From March, 2020 to December, 2021, CMHA suspended INITIAL Housing Quality Standard inspections (the inspection usually required before a unit can be placed under contract for Housing Assistance Payment). Property Owners made a self-certification of the conditions in the proposed unit in place of a physical inspection. The certification form was included with the initial RFTA packet as well as in the Portal. Initial inspections on units where an Owner made a self-certification of the conditions must be conducted at a future date as required by the Department of Housing and Urban Development (HUD).

Please note: Beginning with RFTAs dated on or after January 1, 2022, physical inspections are required before a family can move into a new unit.

Landlords are encouraged to visit CMHA’s website at www.cmha.net or to call the Client Information Center at 216-431-1471, press 1, for the latest information.

www.cdc.gov/covid19

CMHA CARES ABOUT YOUR HEALTH:

1. Avoid close contact with people who are sick.  Avoid handshakes altogether and other close personal contact.
2. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
3. Avoid touching your eyes, nose and mouth.
4. Clean and disinfect frequently touched objects and surfaces.
5. Stay home when you are sick, except to get medical care.
6. Wash your hands often with soap and water for at least 20 seconds.
7. Best practice suggests social distancing and avoiding large social gatherings.

STAY INFORMED

The Centers for Disease Control and Prevention have published a video outlining simple steps for infection prevention and good hygiene to help prevent the spread of coronavirus

• Cleveland Department of Public Health
• Ohio Department of Health
• Free or Low-Cost Internet Services
• Food Assistance
• Utilities & Household Items Assistance
• Hotlines
• Financial & Employment
• Health Assistance
• Transportation Assistance
• Online Learning for Kids
• The MetroHealth System
• Practice basic self-hygiene